Shipping & Delivery Policy

We are committed to delivering your order safely and on time. Please read the following information carefully.

Delivery Timeline

• Order Processing: 1–2 working days after payment confirmation.
• Shipping Duration: 7–14 working days depending on your location.
• Delivery times may be longer during peak seasons, public holidays, or unforeseen circumstances.
• Working days exclude Saturdays, Sundays and public holidays.

Shipping Coverage

• We deliver nationwide across all states.
• Delivery is made to the shipping address provided during checkout.
• Please ensure your address and phone number are accurate to avoid delays.

Important Notes

• You will receive an order confirmation once payment is successful.
• Once your order is shipped, you may receive tracking information (where available).
• If you do not receive your order within 14 working days, please contact our support team immediately.
• We are not responsible for delays caused by incorrect address, unavailability of the customer, or courier-related issues beyond our control.

For any delivery-related questions, please contact our customer support team.

Refund & Return Policy

We want you to be completely satisfied with your purchase. Please review our refund and return guidelines below.

Eligible Returns

• Items must be returned within 7 days of delivery.
• Products must be unused, in original condition, and in their original packaging.
• All tags, labels and accessories must be intact.
• Proof of purchase (order number or receipt) is required.

Non-Returnable Items

• Items that have been used, damaged, or altered by the customer.
• Products without original packaging or tags.
• Items marked as final sale or clearance (where applicable).
• Personal care / hygiene products (if applicable).

How to Request a Return / Refund

• Contact our customer support within 7 days of receiving your order.
• Provide your order number, product details, and reason for return.
• Once approved, we will guide you on how to return the item.
• Refunds will be processed only after we receive and inspect the returned product.

Refund Process

• Approved refunds will be processed within 5–10 working days after we receive the returned item.
• Refunds will be issued to the original payment method used during purchase.
• Shipping fees (if any) are non-refundable unless the return is due to our error (wrong or defective item).

Damaged or Wrong Items

• If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery.
• Provide clear photos of the product and packaging.
• We will arrange a replacement or full refund at no extra cost to you.